Varibill Support Desk

Billing 39

• New billing data has been loaded for a cycle that has been processed (Closed) - how do I bill for these records?
• My invoice failed to post to the accounting system - how can I resolve this?
• I have processed my invoices, but they are still open - how do I close them?
• Is my accounting system updated once I have processed my invoices?
• Can I reverse an invoice once it has been posted to my accounting system?

View all 39

Clients 5

• Can I convert an individual customer to a business and vice versa?
• My clients' registration number keeps failing validation - why is this?
• My clients' VAT number keeps failing validation - why is this?
• Can I allocate my customer to multiple billing cycles?
• My client is registered as a single company, but has different divisions, branches, etc. for which they want separate invoices - How can I do this?

Contracts 1

• Why can't I edit the client and product master on the contract?

Products and Pricing 3

• When do I capture a GL code vs and Inventory code?
• We bill in seconds, do I specify a rate per minute or per second?
• Why can a product name not be duplicated?

Source Collectors 2

• The Source Collector run is failing - What could be the cause of this?
• Why do I keep getting "Source Collector failed to run" notifications?

General 5

• Invoices are queued to be emailed - why are they not being sent?
• Why is a code generated for each entity created?
• Not all items selected are being exported - Why is this?
• My registration of forgot password link does not work - Why is this?
• Not all items selected are being deleted - Why is this?

Client Identifiers 4

• The error "The Client Identifier is not linked" keeps on popping up when the billing cycle is validated - What could be the cause of this?
• The error "client identifier is linked to an inactive contract" keeps popping up when I validate - What could be the cause of this?
• Why do I get the error "Contract with client identifier already exist" when creating the client identifier, but the error is displayed on Validation that the client identifier does not yet exist?
• How do I determine what records are being collected for a specific Client Identifier?

Reports 2

• My Varibill Report has not populated with any data
• I keep getting a Run-Time error when I try and refresh my report