New billing data has been loaded for a cycle that has been processed (Closed) - how do I bill for these records?
In order to bill for records that fall into a billed cycle that has already been closed, you need to: Open the relevant billed cycle, (?) Validate the ...
Mon, 6 Feb, 2017 at 1:37 PM
My invoice failed to post to the accounting system - how can I resolve this?
This depends on where the error will be resolved - on the accounting system or on Varibill. Read more on for more information on error res...
Mon, 6 Feb, 2017 at 1:38 PM
I have processed my invoices, but they are still open - how do I close them?
A step by step guide is available here. If you'd like to read up more about invoice statuses you can do so by reading this article on
Fri, 3 Feb, 2017 at 7:11 AM
Is my accounting system updated once I have processed my invoices?
Your accounting system will only be updated once you run the Accounting Connector. For more information read this article on
Fri, 3 Feb, 2017 at 7:11 AM
Can I reverse an invoice once it has been posted to my accounting system?
Billing can only be reversed prior to posting to your accounting system. Once invoices have been posted to your accounting system, credit notes will have to...
Mon, 6 Feb, 2017 at 1:39 PM
I have billing records that I do not want to include in my billing cycle - how do I exclude them from my invoices?
All billing records that fall within the billing cycle period will automatically be validated and invoiced. If you wish to exclude billing records from this...
Fri, 3 Feb, 2017 at 7:21 AM
I can't delete a billing record - why is this?
A billing record that has already been included on an invoice, whether the invoice status is open, closed or failed; cannot be deleted. This is done to ensu...
Mon, 6 Feb, 2017 at 1:44 PM
Why does my invoice line item display a broken period?
Read more on for more information on invoice line item dates.
Mon, 13 Feb, 2017 at 1:10 PM
Can I upload a file containing multiple sheets using Data Import?
Yes, one file can contain multiple sheets as long as you import the first sheet. You can also import multiple files at once. Read this article for more ...
Mon, 6 Feb, 2017 at 1:27 PM
Why does my invoice line item display a full month when the client only used the product for part of the month?
Read more on for more information on invoice line item dates.
Fri, 10 Feb, 2017 at 10:31 AM