How does Varibill know what to bill for my clients?
When a record is collected for products or services provisioned, these records each contain a few attributes of which Client ID is one. This Client ID is li...
Tue, 7 Feb, 2017 at 1:49 PM
An invoice failed to post to the accounting system, and was manually processed on the accounting system. Should I post this invoice from Varibill to the accounting system?
Once you have generated an invoice in your accounting system that was also produced by Varibill, we do not recommend that you post the Varibill invoice to...
Tue, 7 Feb, 2017 at 12:08 PM
My client is billed for a service that was upgraded or downgraded during the month - why is it still billing for the higher value?
This depends on the setup of your product and the billing principle selected for this product. It is also important to keep in mind that if a change was mad...
Thu, 30 Mar, 2017 at 12:52 PM
I get an error duplicate billing records exist with varying quantities, why is this?
Varibill does not limit the amount of times a Source Collector can post billing records to your account or the amount of times a Data Import can be performe...
Tue, 7 Feb, 2017 at 3:15 PM
Why do I see duplicate errors on Billing validation?
Ppending billing data is validated for each billing cycle. Until all billing records have been linked successfully through a client identifier, the errors r...
Fri, 10 Feb, 2017 at 10:29 AM
I have validated my billing cycle and have no more errors - what do I do next?
Once you have validated, ensure that there are no errors. You can then process the billing as per the "Process Billing" menu item. If your Billin...
Wed, 8 Feb, 2017 at 7:25 AM
I have linked my client id to a contract, but still get errors related to it on billing validation - why is this?
Read more on for more information on client identifiers.
Tue, 7 Feb, 2017 at 7:54 AM
Can I change the naming of the invoice PDF generated and how?
Read more on for more information on the File Naming Convention of invoices.
Tue, 7 Feb, 2017 at 7:51 AM
Can I change the expanded line items' record description?
This value is displayed as it is collected through the Source Collector / File Import and is equivalent to the Record ID of the record collected.. Should yo...
Thu, 30 Mar, 2017 at 9:43 AM
Which invoices will be posted to the accounting system when I run the Accounting Connector?
All open invoices will be posted to the accounting system, irrespective of the current billing cycle being processed. Read more on for...
Tue, 7 Feb, 2017 at 3:09 PM