Not all invoices selected are being reversed - why is this?
Selecting records while you have groupings, will only select the records of the groupings that have been expanded and that is currently displayed on the pag...
Tue, 21 Feb, 2017 at 12:17 PM
Viewing billing records collected through Source Collectors, imported through Data Import or created through Contract Services
To view the billing records imported into your Varibill account, you need to log into your Varibill account and navigate to Billing / Data Maintenance. All ...
Thu, 23 Mar, 2017 at 8:42 AM
What does each field mean on the billing data import template?
Refer to this article on for more information.
Tue, 28 Mar, 2017 at 7:34 AM
I have data that cannot be collected via a Source Collector and is not a Contract Service (Recurring fixed quantity each billing cycle) - How do I import it into Varibill?
If you have products that you are billing through Varibill, but are not collected via a Source Collector or are not Contract Services (e.g. ad-hoc customer ...
Mon, 10 Apr, 2017 at 7:52 AM
Historically collected billing data exists that I need to make changes to - how can I do this?
If you find yourself in a situation where a change was made to the Source Collector or the provisioning changed for a specific product / service of a client...
Thu, 30 Mar, 2017 at 1:28 PM
A source collector has been implemented later in our billing cycle - how can I ensure that I still bill for a full month?
If a Source Collector has been implemented later during your billing cycle and you want to bill for a full month's worth of data using the Source Co...
Wed, 5 Apr, 2017 at 2:07 PM
A source collector failed to run - how can I ensure that I still bill for a full month?
If your Source Collector failed to run and you need to ensure you bill for a full cycle, a few steps will need to be followed: Step 1: Determine the Fai...
Wed, 5 Apr, 2017 at 3:37 PM
I have posted my Varibill invoices to the wrong Financial Year in my accounting system, what now?
If you have posted your Varibill invoices to the incorrect Financial Year in your accounting system, you will need to complete the following steps: 1. O...
Tue, 9 May, 2017 at 9:15 AM
I created my invoice with product groupings, but the invoice does not display them.
If you have selected that your product master should have product groupings and they do not display when you generate the invoice.  Try checking if you hav...
Tue, 2 Jul, 2019 at 2:00 PM