Dropsuite Reseller - Version 2.0

Overview

The Dropsuite Reseller collector retrieves reseller-level seat allocation data from the Dropsuite email backup and archiving platform via its REST API, providing visibility into licensed seat provisioning across customer organizations managed by each reseller.

This collector produces a single record type representing the total number of licensed seats provisioned per customer organization, with the Product Identifier reflecting whether the organization has archiving enabled.

The collector retrieves unrated allocation data, meaning no monetary values are supplied by the source system. Pricing and billing calculations are applied within Varibill based on configured contracts and pricing rules.

This is a point-in-time collector, meaning each execution retrieves the current state of seat allocations at the time of collection. The data reflects the active organizations and their provisioned seats as present in the Dropsuite platform when the collector runs.

For general instructions on creating and running Source Collectors, see: Configuring a New Cloud Source Collector

Collector Summary

About Dropsuite

Dropsuite is a cloud-based email backup, archiving, and compliance platform that protects business email data across Microsoft 365, Google Workspace, and other email platforms. Dropsuite provides automated daily backups, granular recovery, and long-term archiving with search and eDiscovery capabilities.

Dropsuite’s reseller platform enables managed service providers (MSPs) and resellers to manage email backup and archiving services across multiple customer organizations from a centralized console. The platform provides per-organization visibility into seat provisioning, archiving status, and licensed capacity.

The Dropsuite API provides programmatic access to reseller and organization data across the managed customer base, enabling distributors and master resellers to retrieve reseller-level organization data and seat allocations.

Data Collected

The Dropsuite Reseller - Version 2.0 collector retrieves unrated seat allocation data from the Dropsuite reseller platform. The collector queries resellers first, then retrieves the organizations under each reseller, producing one record per organization.

Licensed Seats (Per Organization)

For each organization under each reseller returned by the Dropsuite API: - A record representing the total number of licensed seats provisioned, with a quantity equal to the seats_available value from the API - Organizations with zero available seats are excluded from collection

The Product Identifier for this record is determined by the organization’s archiving status: - If archiving is enabled, the Product Identifier uses the configured Product Identifier Backup And Archive Code - If archiving is not enabled, the Product Identifier uses the configured Product Identifier Backup Code

The identifiers submitted to Varibill for each record are constructed as follows:

• Client Identifier — a composite of the reseller’s numeric ID and the organization’s numeric ID, separated by # (for example, 123#456)
• Product Identifier — one of the two configured product identifier codes (Backup or Backup And Archive), depending on the organization’s archiving status
• Record Identifier — Total licensed seats provisioned
• Unique Identifier — the organization’s numeric ID from the Dropsuite API
• Tag — a multi-line value containing both the reseller name and customer organization name (for example, Reseller: Acme MSP followed by Customer: Contoso Ltd)

Prerequisites

Before configuring this collector, ensure that:

• You have a Dropsuite reseller or distributor account with API access
• You have obtained your Dropsuite Access Token and Reseller Token
• You know the Dropsuite API host URL for your region
• You have access to the Varibill Source Collector configuration screen

Configuration Parameters

The parameters below are entered when configuring the collector in Varibill. They are grouped by function.

Connection Parameters

These parameters identify and authenticate against the Dropsuite API using token-based authentication.

Product Identifier Parameters

These parameters define the product codes used to identify each record type in Varibill.

Operational Parameters

These parameters control file management behavior.

Configuration Steps

Step 1: Obtain Your Dropsuite API Credentials

1. Contact your Dropsuite account manager or reseller support to obtain API access.
2. Note the Access Token, Reseller Token, and the API host URL for your region.

Step 2: Configure the Collector in Varibill

1. In the Varibill User Interface, open the Source Collector configuration screen.

2. Enter the required field values under the Details tab:

   • Hosting Provider: Select Varibill Cloud
   • Source Collector Name: Select Dropsuite Reseller - Version 2.0

3. Enter the connection parameters:

   • Dropsuite Host: The Dropsuite API host URL for your region
   • Dropsuite Access Token: The access token from Dropsuite
   • Dropsuite Reseller Token: The reseller token from Dropsuite

4. Configure the product identifier parameters:

   • Product Identifier Backup Code: The code for backup-only seat records (for example, dsBackup)
   • Product Identifier Backup And Archive Code: The code for backup-and-archive seat records (for example, dsBackupAndArchive)

5. Save the collector configuration.

Step 3: Run the Collector

Run or schedule the collector according to your standard Source Collector execution process.

For detailed instructions, see: Configuring a New Cloud Source Collector

Troubleshooting

If the collector fails to connect to Dropsuite, verify that:

• The Dropsuite Host URL is correct for your region.
• The Dropsuite Access Token is valid and has not been revoked.
• The Dropsuite Reseller Token is valid and matches your reseller account.
• Your Dropsuite reseller account has API access enabled.

If the collector connects successfully but returns no data, verify that:

• There are active resellers with organizations provisioned in your Dropsuite account.
• The organizations have licensed seats available (organizations with zero available seats are excluded).
• Your API credentials have sufficient permissions to access reseller and organization data.

Dropsuite References

The following resources may assist with locating values or configuring your Dropsuite API access.

Dropsuite Documentation (External)

• Dropsuite Website