Varibill Accounting Connector Troubleshooting

Modified on Thu, 20 Aug at 3:16 PM

Overview

This article covers common work items returned by the Varibill Accounting Connector during invoice posting, along with their causes and resolution steps.

Work items encountered during posting are returned to Varibill and displayed in the Connector’s message panel. You can copy work item messages using the Copy button for use when logging support tickets.

Common Work Items

Work Item	Reason	Resolution
Customer account code does not exist	Account number in Varibill does not exist in accounting system	Create account in accounting system OR update client account in Varibill, then reprocess invoice
Inventory item does not exist	Product code missing in accounting system	Create item OR update product mapping OR remove item and reprocess
GL Number does not exist	GL account missing in accounting system	Create GL account OR update mapping in Varibill and reprocess
Tax Type Code invalid	Tax code mismatch between systems	Create tax code OR update mapping and reprocess
User unauthorized / incorrect details	Login or permissions issue	Verify credentials, reset password, ensure valid accounting system user
GL Period blocked	Financial period closed	Reopen period and repost
Invoice not within Fiscal Period	Invoice date outside allowed period	Adjust period or invoice and repost
Not enough inventory on hand	Insufficient stock in accounting system	Update inventory and repost
Posting already in progress	Existing session running	Use Reset and restart posting

Tip: If you encounter login or authentication work items, contact Varibill Support for assistance.

Viewing the Log File

For detailed diagnostic information:

Run the Varibill Accounting Connector.
Open Task Manager.
Locate the Connector under Apps (Processes tab).
Right-click the application.
Select Open File Location.
Locate the Log.txt file.